Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments and PayPal payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
If you are paying by card, as you complete the checkout you will be directed to PayPal; a secure site. PayPal processes your card details as well as PayPal payment..
If you are paying by PayPal, the website will direct you to PayPal.
We accept Visa and MasterCard through the web-site. We do not charge for using your card and we do not charge for any item until it is ready to ship. If you do not wish to pay online, you may contact us by telepphone. We do not advise putting your card details on email We accept Visa and Mastercard over the telephone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling We will do our best to despatch orders within 2 working days from receipt of your order.
We will endeavour to despatch the complete order in one consignment, however, if we have to make a part delivery and despatch the rest of the order at a later date, extra shipping/postage costs may be incurred. You would be advised of any extra costs prior to despatch.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days.
You must inform us within two working days for parts delivered to the UK and 10 working days for international sales if the goods are lost or damaged in transit so that we can make a prompt claim against the post office/delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by the post office/delivery company is sufficient evidence to establish that goods have been received.
Tax Charges The prices quoted are what you pay. We are not a VAT registered company and therefore VAT is not added to your order.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our new products come with a 30 day no quibble guarantee.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on
0116 275 0982
(International +44 116 275 0982
or write to us at: - L'Etre Chapron Lonlay L'Abbaye 61700 France
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.